Courts of Justice Customer Service Charter

WHAT YOU CAN EXPECT:

  • To be dealt with professionally and fairly
  • To be treated courteously
  • To have all your information treated with confidentiality
  • Any enquiries, by email or letter, to be replied to within 10 working days
  • Telephone calls / messages to be dealt with promptly and on request
  • You will be given the name of the person you are speaking with or who is dealing with your matter

WHEN ATTENDING THE COURTS:

  • Front of house information desk and a public counter to deal with enquiries, the provision of information and the deposition/collection of documents
  • Clear signage to facilities and scheduled courts
  • Support for those with any physical impairments
  • Clean, safe public facilities

WHAT YOU CAN DO TO HELP:

  • Please provide us with as much information as you can when making an enquiry
  • Tell us when your information changes
  • Arrive in good time for any appearance / appointment
  • Treat our staff with respect

This charter deals with the quality of service we provide. If you do have any issues with the level of service provided, please see the courts website: www.courts.im for details about registering a complaint.

There are matters which are not covered by this charter, such as the outcome of any court hearings or tribunals. The staff at courts are not able to provide advice that could be considered as legal in nature. Should your query fall into that category you will be directed to seek the advice of a qualified legal practitioner.

 

 

Page last updated on 29 September 2021